Frequently Asked Questions

Setting up an account is really easy and only takes a few minutes. You will need to provide your first and last name, your email address, create a password to access your account. With an account, you will be provided a personal dashboard (See Dashboard) which will maintain your shopping information making it easier to use Bargainwizz!

No problem - all you need to do is simply click on the "Forgot your password" link and you will be guided through creating a new password. You can find the link at the login section of www.bargainwizz.com.

Our aim is to delight our customers, however sometimes things go wrong. If this the case we want to know about it so we can make it right for you and learn from our mistakes so it don't happen again. 

Please notify us by email at complaint@bargainwizz.com. A response will be provided within 48 hours.

If after following our complaints procedure you feel we've not resolved your complaint satisfactorily, please contact our CEO at ceo@bargainwizz.com. We will assure your concerns are a top priority, all the way to the top!

At Bargainwizz.com we want to provide a quality product at a low price. To make it easier for our customers, we list the condition of every product in the product description. While most products we offer are new, here is the list of all the possible product conditions:

NEW

The product is unused, unopened in its original packaging.

OPEN BOX

The product can be open box or an opened item and may or may not be complete. The outside factory seal has been broken due to a variety of reasons including but not limited to, a cancelled order or mishandling during transporting from warehouse to warehouse, etc. 

REFURBISHED

Refurbished typically mean that the customer returned the item for reasons other than being defective. These unused or used items which have been returned to original manufacturers for various reasons: use in field tests, used in sales displays and cancellations. They are cleaned, quality checked and tested. They are also serviced if needed.

Refurbished products may come with minor blemishes and may come with or without manuals, batteries and back recovery disks. Some non-basic components (i.e. cables, manuals, accessories) may be missing. Please read the item description for package contents which are listed when known.

AS IS

Items sold 'As Is' have not been inspected in any way where no guarantees are made concerning the condition of the product. 

COLLECTIBLES

Items may be antiques which are classified based on age or a grouped item collected by collectors.

Bargainwizz.com offers its customers a personal dashboard which summarizes your shopping data in one place! We capture your profile, current and past order information, Wishlist, store credits and more! Sign up is easy requiring only two pieces of data...your name and email address. Sign up here .

The profile section provide personal details including first name, last name, email, contact no., birthdate and gender. Customers can update their details by using the EDIT button and save changes. 

My Orders section provides an order summary which includes ordered products with quantity, billing details and applied discounts.

• On click of the SHOW ORDER DETAILS button, an order summary will be displayed
• On click of the REORDER button, relevant products will be added to the cart based on product availability.

Top Ordered Products section provides a list of the products purchased the most. 

Delivery address section provides the delivery addresses added by the customer.

Recently Viewed Products section provides a collection of products that were recently viewed by the customer in the store.

The customer can change their profile password by using the Change Password section.

Customers can refer friends and earn store credits to be used on purchases on Bargainwizz.com.

Learn how to manage the store credits earned. This section lists the earning rules, spending rules and deals from Bargainwizz.

The store credit section logs all of your credit activities such as your Earned Credits and Spent Credits.

The Wishlist section maintains a lists of products that have been added to the Wishlist by the customer. The Wishlist is identified by the heart on the product description page. Customers can add products directly to their cart from the Wishlist section. Products are subject to availability.

The View Your Bids section provides our customers with auction bidding information including current auction bids, winning auctions and auctions the customer didn't win. 

To make a return:

• Visit our returns center
• Enter your order number and email address to begin the process
• Follow the instructions and select the item you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines.

We offer returns for "UNOPENED 'NEW' ITEMS ONLY. To be eligible for a return your item must be in the same condition received, unworn or unused, with all tags intact, in its original packaging and in resellable condition. Returns must be originated within (30) calendar days from the date of receipt. NO EXCEPTIONS.

The following items cannot be returned:

• Gift Cards
• Clearance and Final Sale Items as listed in the description or identifiied by the collection
• 'Open Box', 'Refurbished', 'Special Orders' or any condition listed other than "UNOPENED 'NEW' ITEMS"
• Auction Items

All items with the exception of "UNOPENED 'NEW' ITEMS" are 'AS IS' and NOT eligible for return. Please purchase accordingly. 

If the item ordered is defective or damaged upon receipt, notify us through the return center within (7) calendar days of the delivery date. 

We allow the exchange of purchased items for select items only. Once the exchange request is approved, the replaced item will be shipped to you. 

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit

For instructions on how to ship the returned or exchanged items, refer to the email received after placing the return request through our return center.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within (7) business days after approval. 

All standard orders are shipped via USPS or UPS with LTL Freight shippers used for large or heavy items. Shipping availability and options will be indicated in the shopping cart. 

Buy Now and Auction items may be eligible for shipping. If an item is not available for shipping, it will be indicated in the item description. 

All orders are processed within 48 hours. Orders are not processed on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions, etc.) may have an impact on your estimated delivery date. 

NOTE: Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times.

Bargainwizz.com is not liable for any delays that may occur once your order has been shipped. 

Once your order has shipped, you will receive a tracking email within 8 business hours, unless advised otherwise. Please allow USPS/UPS up to 48 hours to reflect updates on their tracking page. LTL Freight Shippers for large items may require up to 96 hours to provide tracking information, after your order has been picked up from our warehouses. 

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes etc.) Bargainwizz.com reserves the right to reimburse fees and will notify you upon any decision to do so. 

If you receive your order damaged, or if the order appears to be lost during shipment, please contact at your earliest so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process. 

If your order arrives visibly damaged, do not accept the shipment. However please save all packaging materials and damaged goods for claim evidense purposes. Notice of damage must be provided within (15) days of delivery. 

All shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing or damaged shipments you must notify us within 48 hours of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affadavit that we send you once we begin the claim process. In some instances, a police report may need to filed.